Terms and Conditions

Last updated: 29.11.2025

1. About Us

This website is operated by Debbiedoodles.co.uk

Our contact details are:

- Email: contact@debbiedoodles.co.uk

- Address: Available on request

By using this website or placing an order, you agree to these Terms and Conditions.

---

2. Use of This Website

2.1 You agree to use this website only for lawful purposes.

2.2 You must not:

- Copy, reproduce or distribute any content or images from this site without our permission.

- Use this site in any way that may damage, disable, overburden or impair it.

2.3 We may suspend or terminate access to the site if you breach these terms.

---

3. Our Products

3.1 We sell hand painted original print design greetings cards and related products.

3.2 Because many items are handmade or printed in small batches, there may be slight variations in colour, placement and design compared to the photos shown.

3.3 All sizes and descriptions are provided as accurately as possible, but minor variations may occur.

---

4. Prices and Payment

4.1 All prices are shown in GBP (£) and include/exclude VAT where applicable

4.2 We reserve the right to change prices at any time, but this will not affect orders that have already been placed and confirmed.

4.3 Payment must be made in full at the time of ordering using the payment methods offered at checkout.

4.4 Your order is only accepted once payment has been successfully processed and you receive an order confirmation email.

---

5. Shipping and Delivery

5.1 We currently deliver to: UK only

5.2 Shipping costs and estimated delivery times are shown at checkout.

5.3 Delivery times are estimates and are not guaranteed; delays can happen due to postal services or circumstances beyond our control.

5.4 Risk in the products passes to you when they are delivered to the delivery address you provide.

---

6. Cancellations, Returns and Refunds

6.1 Your UK consumer rights: If you are a consumer in the UK, you may have a legal right to cancel certain online purchases within 14 days of receiving the goods (cooling-off period), subject to legal exceptions.

6.2 To request a cancellation or return, please contact us at contact@debbiedoodles.co.uk with your order number and details.

6.3 Items must be returned in their original condition and packaging (unless faulty). You are responsible for return postage unless the item is faulty or we made an error.

6.4 Once we receive and inspect the returned item, we will process any eligible refund to your original payment method within a reasonable time.

6.5 Custom or personalised items may not be eligible for cancellation or return, except where faulty or not as described, in line with UK consumer law.

---

7. Faulty or Damaged Items

7.1 If your order arrives damaged or faulty, please contact us within 7 days of receiving it, with photos of the damage or fault.

7.2 We will offer a repair, replacement or refund in line with your statutory rights under UK consumer law.

---

8. Intellectual Property

8.1 All designs, artwork, images, logos, text and other content on this site are owned by debbiedoodles.co.uk or used with permission.

8.2 You must not copy, reproduce, modify, or use our designs or content for any commercial purpose without our written consent.

---

9. Liability

9.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by law.

9.2 Subject to the above, we will not be liable for any indirect, incidental or consequential loss, or for any loss of profits or data, arising out of your use of this website or purchase of our products.

9.3 Our total liability to you for any loss or damage arising in connection with your order will be limited to the amount you have paid for the products.

---

10. Third-Party Links

10.1 This website may contain links to third-party websites. These are provided for your convenience only.

10.2 We do not control and are not responsible for the content or policies of third-party sites.

---

11. Privacy and Cookies

11.1 We collect and process personal data in accordance with our Privacy Policy and Cookie Policy.

11.2 Please read those documents to understand how we handle your information and cookies on this site.

---

12. Changes to These Terms

12.1 We may update these Terms and Conditions from time to time.

12.2 Any changes will be posted on this page with an updated “Last updated” date.

12.3 By continuing to use the site after changes are posted, you agree to the updated terms.

---

13. Governing Law

13.1These Terms and Conditions are governed by the laws of England and Wales.

13.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

---